Performance improvement

“Training is not what is ultimately important. Performance is.” - Marc Rosenberg, President National Society for Performance and Instruction 1990-91

Endeavour Training and Development is focused on identifying solutions which will add value to the bottom line of organisations. Whether profit oriented or not, the bottom line is always directly affected by the performance of your people and we work with them on new directions to improve that performance. We are known for our award-winning capacity to make change and our focus on performance improvement is a key reason for this reputation. We achieve these results through superior design, expert facilitation and empathy with learners. We work with our clients almost as business partners and together we will design a solution that will deliver visible results.

Training design
With over 100 years of experience spread through our team of learning professionals, we understand the learning methodologies that produce visible results and observable behavioural outcomes. We have brought these skills to many programs which we have written for specific needs. These include many technical subjects for which packaged training simply did not exist and for which our clients needed a particular solution. Our work in this area has won many awards and has involved projects from those which build skills that transfer across industries to those which are unique to an industry or to a single enterprise, including:

• Customer Service Improvement
• Safety Management and Risk assessment
• Heavy machinery operation
• Contract administration
• Insurance
• Law enforcement
• Marine safety

Facilitation
Our multi-disciplined team is known for their expert facilitation skills and they have worked successfully with groups from diverse backgrounds including miners, train drivers, bankers, insurance professionals, manufacturers, truck drivers, police and lawyers. We have a reputation for building rapport with every group and this sets a very helpful foundation for delivery of training in areas that include these subjects:

• Leadership and management skills;
• Training and assessing competencies;
• Customer Service;
• Safety and risk management;
• Communication skills (including conflict resolution, negotiation and handling difficult people);
• Team development;
• Time Management;
• Business Writing;
• Presentation skills;
• Recruitment interviewing;
• Performance Management.

Learning and Development Policy and Strategy
Our consultants have held senior learning and development roles in major organisations. Our qualifications and hands-on experience is a valuable resource to others in L&D departments who wish to find new directions. Examples of our work in L&D strategy include:

• Training Needs Analysis,
• Developing strategic and operational plans for the L&D department,
• Facilitating strategic directions meetings with team members,
• Facilitating Executive meetings to develop L&D strategy,
• Diagnosis of current L&D practice,
• Broader HR strategy including specific issues such as ‘Employee branding’ (aligning your people behind your brand promises and products and services) and talent recruitment and retention (attracting and keeping the best people).